Customer Service

Shipping:

Megalight carefully selects the best shipping option for each order by partnering with various shipping companies.

• Business Delivery: Since our focus is on business clients, weekend delivery (Saturday and Sunday) is rare.
  
  
• Delivery Times: Orders placed before 2:00 PM and where all products are in stock, will be delivered on the next business day.
  
  
• Free Shipping: Orders over € 175.00 (excl. VAT) are shipped free of charge in the Benelux. Track your package here.
  
  

Returns:

Private customers:

• You have 14 days to consider after receiving the items.
• After that, you have another 14 days to return the items.
• Items that are not produced to customer specifications can be returned without giving any reason.

Returns* can be sent to:

* Always mention the order number when returning. The return costs are always for the customer's account.

You have the right to cancel your order up to 14 days from the day of receipt without giving any reason. You have another 14 days to return your product after cancellation. You will then be credited for the full order amount including shipping costs. Only the return costs from your home to the shop are for your own account. These costs are approximately 7.25 per parcel, for the exact rates please consult your carrier's website.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original state and packaging. Should the product be damaged or the packaging more damaged than necessary to sell the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packed when returning it.

To exercise this right, please contact us at [email protected] We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.

Business customers:

• Once placed, orders are binding and cannot be returned.
• However, in exceptional cases, we are happy to look for a suitable solution. Please contact us.

If you have any questions about shipping or returns, feel free to contact us.